Privacy Policy

1. Introduction

pkv365 ("we", "us", "our") operates the online gaming and sports betting information platform at https://pkv365.cam ("Platform"). We are committed to safeguarding the privacy and personal data of every user ("you", "your") who accesses or registers on our Platform.

This Privacy Policy ("Policy") sets out in full how pkv365 collects, uses, stores, protects and — where applicable — shares your personal data in connection with your use of the Platform. It also sets out the rights you have in relation to your personal data and how you can exercise those rights.

This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein.

2. Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" — Any information that directly or indirectly identifies a living individual, including name, email address, IP address, device identifiers, account details and any other data that can be linked to a specific person.
• "Processing" — Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure and destruction.
• "Data Controller" — The entity that determines the purposes and means of processing Personal Data. For this Platform, the Data Controller is pkv365.
• "Data Processor" — Any third party that processes Personal Data on behalf of pkv365 under a binding data processing agreement.
• "Cookies" — Small text files placed on your device by a website to record information about your browsing activity, preferences and session data.
• "KYC" — Know Your Customer — identity and age verification procedures required to confirm a user's eligibility to access the Platform.
• "User" / "you" — Any individual who accesses, browses or registers on the pkv365 Platform.
• "Third Party" — Any entity other than you and pkv365, including payment service providers, analytics partners and legal authorities.

3. Data Controller

pkv365, operating the Platform at https://pkv365.cam, is the Data Controller responsible for the personal data collected through this Platform. As Data Controller, pkv365 determines the purposes for which your personal data is collected and the manner in which it is processed.

For all data protection queries, requests to exercise your rights, or concerns about how your personal data is handled, you may contact us directly using the contact details set out in Section 16 of this Policy.

4. Personal Data We Collect

pkv365 collects only the personal data necessary for the purposes described in this Policy. The categories of personal data we may collect are set out below.

5. How We Collect Your Data

pkv365 collects personal data through the following channels and methods:

• 5.1 Direct Submission: Data you provide when creating an account, completing registration forms, submitting KYC documents, using live chat, sending support emails or filling in any other interactive feature on the Platform.
• 5.2 Automated Technical Collection: Data collected automatically when you access the Platform, including IP address, browser and device data, pages visited and session behaviour — collected via server logs, cookies and similar tracking technologies.
• 5.3 Third-Party Sources: In certain circumstances, pkv365 may receive personal data from third-party identity verification services engaged to assist with KYC compliance, fraud prevention or age verification.
• 5.4 Cookies and Analytics Tools: pkv365 uses cookies and web analytics tools to collect aggregated and individual usage data. Full details of our cookie practices are set out in Section 10 of this Policy.
• 5.5 Communications: Any personal data you include in emails, live chat messages, support tickets or any other communication you submit to pkv365 is collected and retained as part of that communication record.

6. Data Processing & Use

pkv365 processes your personal data for the following specific and legitimate purposes. We do not process personal data for any purpose beyond those described in this Policy without first obtaining your additional consent or as otherwise required by applicable law.

• 6.1 Account Management: To create, maintain and manage your registered Account on the Platform, including authentication, password resets, preference settings and account correspondence.
• 6.2 Age and Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years (or such higher age as required by the applicable operator/license jurisdiction) and to confirm your identity in accordance with applicable anti-money laundering and fraud prevention obligations.
• 6.3 Platform Operation and Personalisation: To provide, operate and improve the Platform, including personalising content, language preferences, currency display (PKR) and city-relevant references (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) where applicable to your account settings.
• 6.4 Security and Fraud Prevention: To detect, investigate and prevent fraudulent activity, account compromise, money laundering, underage access and other prohibited conduct as described in our Terms & Conditions.
• 6.5 Customer Support: To respond to your support queries, resolve disputes, process account welfare requests — including responsible gambling requests such as self-exclusion or limit adjustments — and maintain records of such communications.
• 6.6 Legal and Regulatory Compliance: To comply with applicable legal obligations, regulatory requirements, court orders and lawful requests from competent authorities.
• 6.7 Analytics and Platform Improvement: To analyse aggregated usage patterns, identify areas for improvement and measure the effectiveness of Platform features. Where analytics data identifies individual users, it is handled with appropriate security measures.
• 6.8 Communications: To send you account-related notifications, security alerts, policy update notices and — where you have consented — optional marketing communications. You may withdraw consent to marketing communications at any time.

7. Legal Basis for Processing

pkv365 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• 7.1 Contractual Necessity: Processing necessary to perform the contract between you and pkv365 — i.e., to provide you with access to and use of the Platform in accordance with our Terms & Conditions.
• 7.2 Legal Obligation: Processing necessary to comply with applicable laws, including anti-money laundering regulations, age verification requirements and responses to lawful authority requests.
• 7.3 Legitimate Interests: Processing carried out for the legitimate interests of pkv365 — such as fraud prevention, platform security, internal analytics and system improvement — where those interests are not overridden by your privacy rights.
• 7.4 Consent: Where processing is based on your freely given, specific, informed and unambiguous consent — such as optional marketing communications or non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8. Data Sharing & Disclosure

pkv365 does not sell, rent or trade your personal data to any third party for commercial purposes. We may share your personal data only in the limited circumstances described below.

• 8.1 Service Providers (Data Processors): We engage carefully selected third-party service providers — such as cloud hosting providers, email delivery services, analytics platforms and identity verification services — who process data on our behalf under binding data processing agreements that prohibit use of your data for any purpose other than those we specify.
• 8.2 Legal and Regulatory Authorities: We may disclose your personal data to government bodies, law enforcement agencies, courts or regulatory authorities where we are legally required to do so or where disclosure is necessary to protect the rights, property or safety of pkv365, its users or the public.
• 8.3 Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of the pkv365 business, personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.
• 8.4 With Your Consent: We may share your data with third parties in circumstances not covered above where you have provided your specific, informed consent to such sharing.

9. Data Retention

pkv365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting and reporting obligations.

• 9.1 Active Accounts: Personal data associated with an active Account is retained for the duration of the Account's existence on the Platform.
• 9.2 Closed or Suspended Accounts: Following account closure or suspension, pkv365 retains personal data for a period sufficient to meet any outstanding legal, compliance or dispute-resolution obligations. The specific retention period may vary depending on applicable law and the circumstances of the account closure.
• 9.3 KYC and Identity Verification Records: Identity and verification documents may be retained for an extended period as required by applicable anti-money laundering regulations and fraud prevention obligations.
• 9.4 Support Communications: Records of customer support interactions are retained for a reasonable period to allow for follow-up, quality assurance and dispute resolution.
• 9.5 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10. Cookies & Tracking Technologies

pkv365 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us provide a better user experience, maintain session integrity and analyse Platform usage.

The types of cookies we use are described below:

• 10.1 You may manage and control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies or receive a warning before a cookie is set.
• 10.2 Please note that disabling strictly necessary cookies may impair the functionality of the Platform, including your ability to maintain a logged-in session.
• 10.3 Where we use third-party analytics tools, those tools may set their own cookies subject to their respective privacy policies. pkv365 uses only reputable analytics providers and configures them to minimise personal data exposure where possible.

11. Data Security

pkv365 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration or disclosure.

• 11.1 SSL/TLS Encryption: All data transmitted between your browser and the pkv365 Platform is protected by industry-standard SSL/TLS encryption.
• 11.2 Password Security: User passwords are stored in hashed form using industry-standard cryptographic hashing algorithms. pkv365 staff cannot view your plaintext password.
• 11.3 Access Controls: Access to personal data within pkv365 is restricted on a need-to-know basis. Staff with access to personal data are subject to strict confidentiality obligations.
• 11.4 Incident Response: In the event of a personal data breach that poses a significant risk to affected users, pkv365 will notify affected users without undue delay and will take all necessary steps to contain and remediate the breach.
• 11.5 User Responsibility: You are responsible for maintaining the confidentiality of your own account credentials. pkv365 recommends using a strong, unique password and enabling any available two-factor authentication features. If you believe your account has been compromised, contact [email protected] immediately.

12. Your Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data pkv365 holds about you. To exercise any of these rights, please contact us at [email protected].

• 12.1 pkv365 will respond to valid data rights requests within a reasonable timeframe and in any event within 30 days of receipt, unless the complexity or volume of the request warrants an extension, in which case we will notify you accordingly.
• 12.2 We may need to verify your identity before processing certain rights requests to ensure that data is not released to or amended by an unauthorised party.
• 12.3 Where a data rights request is manifestly unfounded or excessive, pkv365 reserves the right to charge a reasonable administrative fee or refuse to act on the request, with written explanation.

13. Minors & Age Verification

The pkv365 Platform is strictly restricted to individuals aged 18 years or older, or such higher minimum age as required by the applicable operator and/or license jurisdiction. We do not knowingly collect personal data from individuals who are under the required minimum age.

• 13.1 pkv365 employs age verification measures as part of the registration and KYC process. Where there is reasonable suspicion that a user is underage, the relevant account will be suspended pending documentary age verification.
• 13.2 If pkv365 becomes aware that personal data has been inadvertently collected from a minor, that data will be deleted without delay and the associated account will be permanently closed.
• 13.3 Parents and guardians who believe that a minor in their care has registered an account on the Platform are encouraged to contact us immediately at [email protected] so that the account can be reviewed and closed as appropriate.

14. International Data Transfers

In order to operate the Platform and provide our services, pkv365 may transfer your personal data to service providers and infrastructure located outside of Pakistan. Where such transfers occur, pkv365 takes appropriate steps to ensure that your personal data is afforded an equivalent level of protection as it would receive within the applicable data protection framework.

• 14.1 International transfers to third-party service providers are governed by data processing agreements that include appropriate data protection safeguards.
• 14.2 pkv365 does not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate protective measures.
• 14.3 If you have questions about the specific safeguards applied to international transfers of your personal data, you may submit a written request to [email protected].

15. Policy Amendments

pkv365 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices or the structure of our Platform. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

• 15.1 You are encouraged to review this Privacy Policy periodically to remain informed of how your personal data is handled. Continued use of the Platform following any posted amendment constitutes your acceptance of the revised Policy.
• 15.2 Where changes materially affect user rights or the nature of data processing, pkv365 will endeavour to provide prior notice via on-Platform notification or email to registered users.
• 15.3 If you do not agree with any revised Privacy Policy, you must discontinue your use of the Platform and may request deletion of your account and personal data in accordance with your rights under Section 12.

16. Contact Us

If you have any questions, concerns or requests in relation to this Privacy Policy or the processing of your personal data by pkv365, please contact our data protection team using the details below. We are committed to addressing all privacy queries promptly and thoroughly.

Our support team operates on Pakistan Standard Time (UTC+5) and is available 24 hours a day, seven days a week. For data erasure requests, access requests or concerns about specific processing activities, please include your registered email address and a clear description of your request in your message.

Urdu-language support is available on request for users who prefer to communicate in Urdu. Our team will ensure that your privacy query is handled with full confidentiality and in accordance with this Policy.